::: Product & Services :::

::Products & Services

Network Infrastructure Design

Information Security Consulting

Applications Services

Voice Recorder System

ITE provides Information Technology consulting services in the areas of network systems infrastructure, information security consulting as well as applications services. We offer experienced consultants to provide design, implementation and support services to assist businesses in developing and deploying effective IT strategies.

Network System Infrastructure

Network Infrastructure Design

Routing and switching is absolutely critical to the business solutions that IT provides and is the fundamental technology that all business requires to operate. We are able to provide solutions that enable this network "Backbone" infrastructure to operate reliably and provide the services that business demand. ITE offers planning, design, implementation and support services for core routing and switching, including:

LAN/WAN
- Wireless
- Architectural Solution Development
Redundancy and Fault Tolerance Options
Troubleshooting
Network Monitoring
Security
- Router and Switch lockdown
Network Review
As businesses grow, their IT infrastructure tends to grow as well. Sometimes this growth is well planned, but often it can be very dynamic growth in response to changing business needs. This is the natural course of IT evolution. With this evolution, however, it is common that implemented solutions are not properly planned out or fully documented. By reviewing your IT infrastructure, we are able to assist in effective use of your current technology investment and allow for organized growth and management. ITE's network review services can include:
- Electronic and Physical Review
- Security Policy and Implementation Review
- Software Licensing Review
- Server Configuration Review and Assessment
- Bandwidth Analysis
- Documentation
- Recommendations
- Documentation to enable outsourcing
Capacity Analysis & Design
Capacity planning reduces business service interruptions by allowing the dynamic growth patterns that businesses experience today in the ever-changing competitive market. By monitoring and analyzing growth patterns we are able to help identify and budget for the appropriate expenditures. Capacity planning involves all aspects of the business workflow involving the areas listed below.
- Capacity Planning and Design
  - Network
    
    WAN
    LAN
    Wireless
  - Systems
  - Desktop
  - Uninterruptible Power Supply
- Remote Access Planning and Design
  - VPN (Virtual Private Networks)
  - Dialup

Information Security Consulting

Security of your networks and systems is not only a technological solution that involves hardware and software; it also involves people and process. Security aware people are businesses first line of defense and technology/process fills the gaps. We can assist in most elements of security whether it is technology, people or process. Some of the areas that we provide strategy development, design and implementation services are:

Intrusion Detection Systems
Operating System Lockdown
Policies and Procedures
- Employee turn over
- Management
- Internet/Email use
- Actions for non-compliance
- Response plans for security breaches
Social Engineering
- Help Desk and Customer Service
- Visitor Policy
- What to do in the event of a security breach
- Password practice
Network Connections and Encryption
- Private Connections
- Virtual Private Connections
- Applications
  - Email
  - Business applications
  - Authentication
- Response planning
  - Network and System compromises
- Business Partners (Private Network connections between partners)
  - Memorandum of Understanding (key points in joint security planning and responsibilities)
- Remote Access
- Identification of Corporate Assets
- Anti-Virus
- Monitoring
  - System Policy Enforcement
  - Active
  - Passive
- Authorization/Authentication
  - Secure ID
  - PKI
- Firewalls, Firewall technology are one of the primary means of intrusion prevention from the Internet. It is an important part of any Internet enabling solution. Firewall technology has evolved with the Internet and has become an enabling technology that has become mostly transparent to business workflow. ITE offers a wide range of firewall related services including:
- Planning and Design
  - Conceptual, Logical and Physical
  - High Availability
  - Business services analysis
  - Application service analysis (port usage)
- Policies and Procedures
- Management
  - Log Analysis
- Low cost Linux based firewall pop

Applications Services

Web based application or e-business solution is now booming. ITE Applications Services emphasized on web-based applications development using particular open-source base which benefit to customers in term of easy to roll out, ready to interface and cost effectiveness. ITE's applications are also designed as customizable applications, innovative solutions that suit customer individual application needs as well as high quality products at competitive costs. Typical development services provided by ITE consultants and developers

Product Highlight

Voice Application: Orca Voice Recorder
Research/News distribution services
Price Reporting System (PRS) Distribution and filtering
Private Fund and Portfolio Management Systems
SEAL Selling agent legacy system, with Omnibus
TFEX FOX trading system for Derivatives
TFEX FOXNET internet trading system for Derivatives
TFEX BAT back office system for Derivatives, business intelligence system
FOXNET Plus Multi-market internet trading system for Derivatives and Equity
Multi-market back office System for Derivatives and Equity
DMA Direct market access
KYC, CDD
Technical Charting
OWL Multi-market Wide Screen LCD system
Etc.

Voice Recorder System

Orca Telecom's Voice Record solution is a network based solution that allows businesses to record telephone conversations without the need of having to purchase expensive in-house recording equipment. We provide a web-based user interface that allows users to select, retrieve, play and download their recordings.

The solution embeds the following functionality:

Instant on-line Searching Web Browser.
File type selectable between WAV and MP3
Website Storage
Forwarding to E-Mail
Save to Disk
Backup for Replay
Fully Searchable storage facility
Ability to listen to audio online or by download
Audit Log

Voice Record is a low risk, low cost call recording solution for monitoring staff performance, dispute resolution and meeting compliance / call recording regulations.

This solution is ideal for businesses within the following categories:

Financial Services
Insurance Sector
Travel sector
Legal Sector
Call/Contact Centres
Securities